If you have an inquiry that is not answered in our FAQs, you can always reach out to us at our contact page

How can I return?

You can return your item within 14 days. Visit this link with your order number, desired items to return and the return reason. Remember to use the #-symbol before the numbers. Once we receive your package, we will process the refund and you will receive an email.

My favorite item is out of stock! What now?

If your favorite item is out of stock, you can still sign up for the item, click on 'Notify me'. You will automatically receive an email as soon as the item is back in stock.

In which stores is the stock available?

Would you like to try on the items or see them in real life? Then click on the following link to find our various sales points in Belgium and the Netherlands: Retailers - Cilem Tunc.

How long is the shipping time?

We strive to ship your order as soon as possible. This shipping can take 2 to 3 working days. You will receive the track and trace to track your package.

For countries outside Belgium and the Netherlands, shipping may take longer.